Frequently Asked Questions
Find answers to common questions about your beauty essentials
Are your products authentic?
Yes, all products sold on Justmylook are 100% authentic and sourced directly from authorized brand distributors.
Can I change my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 30 minutes of placement to request any modifications.
Do you offer professional discounts?
We currently offer competitive pricing for all customers, but keep an eye on our newsletter for exclusive pro-beauty promotions.
How do I know which skincare product is right for me?
Each product page features a detailed ingredient list and 'best for' section to help you match products to your specific skin type.
Are your products cruelty-free?
We stock a wide range of cruelty-free and vegan brands. You can use our site filters to shop specifically for these categories.
What should I do if my item arrives damaged?
Please contact our customer service team immediately with a photo of the damage and your order number for a swift replacement.